Case Study: Juniper Networks
On A Mission to Improve Employee Well-Being, Employees Consumed One Million Minutes Of Coaching
The Challenge
Juniper Networks was focused on five key business objectives for TaskHuman to solve or support:
- Enhance employee wellbeing
- Raise employee morale
- Improve attraction and retention of employees
- Enhance employee experience to improve employee engagement and productivity
- Reduce absenteeism, health risks, and health care costs
The Start
In 2020, Juniper Networks established a mission to expand benefits and enhance overall employee well-being through a personalized coaching offering. To aid in their mission, Juniper launched TaskHuman in January 2021 to 10,000 employees in 49 countries.
Team Engagement
Calls Made In Over 330 Different Topics
The Impact
Before the launch, Juniper wondered what program success would look like, if there would be program usage across countries, and how TaskHuman would help employees in their daily lives. After seeing the results, Juniper says they “feel amazing introducing TaskHuman as a benefit” to employees.
Their questions were decidedly answered. In the past year, 1:1 coaching calls have been placed from 42 countries. And in their 2021 Employee Voice Survey, “well-being” measured as the second highest satisfaction score; Juniper believes TaskHuman played a role in the improvement of this area. In addition to these results, Juniper was most impressed with the coaches’ quality, availability in different time zones, and that the topics cover many different aspects of employee well-being.
Juniper Users Amplified With TaskHuman
The Hatha Yoga session was very interesting and exciting. The enthusiasm of the trainer was next level.
Great calls. I’m a beginner so the coach tailored the exercises to my skills and corrected any moves I was doing incorrectly so I learned a lot from her and felt very safe.
TaskHuman has been a great resource for my growing family. We have used the platform to connect to prenatal care coaches to help both my wife and myself prepare for the birth of our baby.
The Future
Juniper Networks plans to keep TaskHuman as an integral part of their overall well-being strategy. Their intent is to continue offering it to their employees and dependents as a 1:1 service, but just as important, a group and team service to maximize the outreach.